How We Can Support You

In these unprecedented times, we all need to adapt to the situation, not least how we live, shop, and work. Whilst we at BioCare have remained open for businesses, we are aware that many of you may be struggling in different ways. We therefore wanted to remind you that we are here to support you.

We work closely with holistic practitioners, advising and educating them, to help them play their important role in shaping a healthier society. For this reason, we recently conducted a Practitioner Survey to get an insight into how they are coping given the current situation. Whilst some results were specific to practitioners, actually a large proportion of them are relevant to us all. What stood out was people wanting more product advice, help with their accounts, being informed of product changes and what’s in stock, and receiving news and education about health and nutrition.

We are committed to supporting all of our customers, so here are a few things we can do for you:

1. PROVIDING EXPERT ADVICE

One of the key priorities for most of us at the moment is keeping ourselves and our loved ones healthy. Over the last few months, we have been extremely busy with enquiries from many of you about which supplements to use, and how to support immunity, mental health, and a host of other areas too. No enquiry is the same and we are big advocates of personalised nutrition and providing the right advice to suit your individual needs. For that reason, we have a Clinical Nutrition team who are on hand to answer your supplement and nutrition queries and make sure that you get the right advice for you and your family. We are available 5 days a week, from 9am to 5pm, over telephone by calling 0121 433 8702, emailing clinicalnutrition@biocare.co.uk, via web chat, or by filling in our online form.

2. KEEPING YOU INFORMED

Nutrition is a vast and ever changing subject. We follow the latest research closely to ensure that we stay up to date to enable us to give you the best possible advice. We regularly post articles about every aspect of health, in which we share research and our top nutrition and lifestyle tips. We have a bank of blogs for you to peruse and find the topic that is relevant to you. We also have a dedicated Coronavirus landing page where you can find all business updates and articles on immune support in particular.

3. KEEPING YOU UPDATED

It has been a very busy period for us, having to adapt our working environment and deal with a high demand for our supplements and services. This has meant that some of our products have been out of stock and we are aware how frustrating this must have been for you at times. We have been working tirelessly to maintain supply of our products and have secured stock of many products for the coming months. We are also working hard to make sure that you are kept updated about when products are back in stock through email and web updates. There are a few things you can do to stay informed:

• Check our weekly email newsletter for the latest updates. If you have an online account, and haven’t already signed up for our newsletter, log in and go to ‘Account’ in the top right corner, then go to ‘My Communication Preferences’ and tick ‘Email Newsletter’. If you have any issues doing this, or do not have an online account, please get in touch with our Customer Service team who will be able to help you.
• Get a notification when a product is back in stock - contact our Customer Service or Clinical Nutrition team to get an email or phone call when your desired product is back in stock.
• Speak to one of our nutritionists if your favourite product is not available and we will try to recommend the best alternative for you which is currently in stock.

4. EASY SHOPPING

You can order your favourite products through our friendly Customer Service team over the phone 5 days a week, from 8.30am to 4pm, or via our website at a time that suits you. All orders over £25 qualify for free delivery, within the UK, and we also guarantee same day dispatch if you order by 2pm. Here are a few tips for easy shopping:

• Online accounts – whilst you can always use guest checkout for speedy shopping, it is easier and more convenient to do it using your online account. This way, all your orders will be stored in one place for future reference. If you do not yet have an account with us, you can set one up by following this link. If you are unsure whether you have an account, or are struggling to log in, get in touch with our friendly Customer Service team who will be happy to help.
• Direct dispatch – when placing an order, you can send it directly to friends and family. Just change the shipping address when placing an order online or over the phone and it will be kept on the system for future use.
• Create a list of your favourite products – under each product on our website, there is an add to ‘FAVOURITES’ option, enabling you to easily create a list of products you frequently order. Next time you run out, you can go to that list (found in ‘My Account’) and quickly add them to your basket without having to search for them individually. You can also send this list to your friends and family using the ‘Share Wishlist’ option in the ‘My Favourites’ tab.

Got a question?

The brand you can talk to:

We have a team of Nutritionists at the end of our advice line, open to you, for product support and advice (5 days a week). 0121 433 8702 or clinicalnutrition@biocare.co.uk.

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