Cookie Policy.
We respect the privacy of all our website visitors & do our utmost to ensure that it is protected.
BioCare Limited respect the privacy of all our website visitors and do our utmost to ensure that your privacy is protected.
We have developed this Cookie Notice to inform you of what cookies we use, the information collected using cookies, and how this affects you. For further information on how BioCare processes your personal data, please view our main Privacy Policy.
1. Who we are
“BioCare” (referred to in this policy as “we”, “us or “our”) is a trading name of:
BioCare Limited
1 Hedera Road
Ravensbank Business Park
Redditch
B98 9EY
Registered Company Number: 01948434
We have a Data Protection Lead (DPL), who can be contacted in the following ways should you have any questions or feedback about this Cookie Notice, or for any other Data Protection matters:
Email: privacy@biocare.co.uk
Mail:
Data Protection Lead
BioCare Limited
1 Hedera Road
Ravensbank Business Park
Redditch
B98 9EY
2. What are cookies?
Cookies are small text files that are placed on your device by websites or mobile applications that you visit. Cookies assist with the functionality and personalisation of our website platforms.
There are different types of cookies, some come directly from BioCare while others come from third parties which place cookies on our website platforms.
If a cookie is a session cookie, then it will be active for the period of the session or until you close your browser. If a cookie is a persistent cookie, then it will remain on your computer but will expire on a specific date or after a set period.
3. How do we use cookies?
BioCare utilise cookies to enhance your browsing experience by:
- Providing you with the services that you have requested;
- Analysing how you interact with our different website platforms; and
- Analysing how you use our different website platforms which will assist us in identifying any troubleshooting issues and to monitor the websites performance.
4. What cookies do we use?
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, however some parts of the site will not function as intended if you do so.
Marketing Cookies
These cookies are used to target advertising to a user (behavioural targeting). They are often served by third party companies, and track a user across websites.
Analytical Cookies
These cookies are used so online services can collect information about how people access them. For example, the number of users on a website, how long they stay on the site for, and what parts of the site they visit.
1st Party Cookies Used
| Provider | Cookie Group | Cookie Name | Description |
| Magento | Essential | PHPSESSID | To store the logged in user’s username and a 128bit encrypted key required to allow a user to stay logged in to a website without needing to submit their username and password for each password |
| Magento | Essential | private_content_version | Adds a random and unique number and time to pages with customer content to prevent them from being cached on the server |
| Magento | Essential | persistent_shopping_cart | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper |
| Magento | Essential | form_key | A security measure that appends a random string to all form of submissions to protect the data from CSRF |
| Magento | Essential | store | Tracks the specific store view / locale selected by the shopper |
| Magento | Essential | login_redirect | Preserves the destination page the customer was navigating to before being directed to log in |
| Magento | Essential | mage-messages | Tracks error messages and other notifications that are shown to the user |
| Magento | Essential | mage-cache-storage | Local storage of visitor-specific content that enables e-commerce functions |
| Magento | Essential | mage-cache-storage-section-invalidation | Forces local storage of specific content sections that should be invalidated |
| Magento | Essential | mage-cache-sessid | The value of this cookie triggers the clean-up of local cache storage |
| Magento | Essential | product_data_storage | Stores configuration for product data related to Recently Viewed / Compared Products |
| Magento | Essential | user_allowed_save_cookie | Indicates if the shopper allows cookies to be saved |
| Magento | Essential | mage-translation-storage | Stores translated content when requested by the shopper |
| Magento | Essential | mage-translation-file-version | Stores the file version of translated content |
| Magento | Essential | section_data_ids | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
| Magento | Essential | recently_viewed_product | Stores product IDs of recently viewed products for easy navigation |
| Magento | Essential | recently_viewed_ product_previous | Stores product IDs of recently previously viewed products for easy navigation |
| Magento | Essential | recently_compared_product | Stores product IDs of recently compared products |
| Magento | Essential | recently_compared_product _previous | Stores product IDs of previously compared products for easy navigation |
| Magento | Essential | am_cookie_allowed | Indicates which cookie categories the user has allowed |
| Magento | Essential | form_key | To provide fraud prevention |
3rd Party Cookies Used
| Provider | Cookie Group | Cookie Name | Description |
| Google Analytics | Analytics | _ga | Used to distinguish users |
| Google Analytics | Analytics | _gid | Used to distinguish users |
| Google Analytics | Analytics | _gat | Users to throttle request rate |
| .doubleclick.net | Marketing | test_cookie | To determine if the user's browser supports cookies |
| .bing.com | Marketing | MUID | To recognise unique web browsers visiting Microsoft sites |
| .bing.com | Marketing | SRCHUSR | This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website. |
| .bing.com | Marketing | SRCHHPGUSR | This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website. |
| .bing.com | Marketing | SRCHUID | This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website. |
| .bing.com | Marketing | SRCHD | This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website. |
| .doubleclick.net | Marketing | IDE | To store information about how the user uses the website to present them with relevant ads and according to the user profile |
| Marketing | _fbp | To display advertisements when either on Facebook or on a digital platform powered by Facebook advertising | |
| .facebook.com | Marketing | fr | To show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin |
| .adnxs.com | Marketing | uuid2 | Records information that helps in differentiating between devices and browsers |
| .dpm.demdex.net | Marketing | dpm | Assigns a unique ID to each visiting user |
| .adnxs.com | Marketing | anj | Contains data stating whether a cookie ID is synced with partners |
| .amazon-adsystem.com | Marketing | ad-privacy | To make advertising messages more relevant to the users and their interests |
| .rfihub.com | Marketing | rud | Registers user data, such as IP address, location, etc. for the purpose of optimising ad display |
| .rfihub.com | Marketing | ruds | Collects anonymous user data to target audiences and deliver personalised ads |
| .media.net | Marketing | data-rk | Collecting user behaviour on multiple websites for serving them with relevant advertisements |
| .rlcdn.com | Marketing | rlas3 | Provide users with relevant advertisements and limit the number of ads displayed |
| .rlcdn.com | Marketing | pxrc | To provide users with relevant advertisements and limit the number of ads displayed |
| BioCare.co.uk | Essential | __zlcmld | Store visitor's ID for Zendesk Live Chat widget's authentication |
| BioCare.co.uk | Essential | __zlcprivacy | Store visitor's decision on CookieLaw Javascript API for Zendesk Live Chat widget |
| .casalemedia.com | Marketing | CMID | To collect information on user behaviour, for targeted advertising |
| .casalemedia.com | Marketing | CMPS | Anonymous user tracking based on user's website visits, for displaying targeted ads |
| .rezync.com | Marketing | zync-uuid | To serve visitors with relevant advertisements |
| Live.rezync.com | Marketing | sd-session-id | To collect data on visitor behaviour on multiple websites in order to measure the efficiency of ads on the website |
| .spotexchange.com | Marketing | audience | To limit the number of repetitive ads shown to the user |
| .krxd.net | Marketing | _kuid_ | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads |
| .rfihub.com | Marketing | euds | Targeted advertising so that users are shown relevant ads |
| .casalemedia.com | Marketing | CMPRO | Anonymous user tracking, and for targeted advertising |
| .casalemedia.com | Marketing | CMST | Collect information on user behaviour, for targeted advertising |
| .casalemedia.com | Marketing | CMRUM3 | For anonymous user tracking based on user's website visits, for displaying targeted ads |
| .bidswitch.net | Marketing | tuuid | Stores an unique ID to determine what adverts the users have seen if they have visited any of the advertiser's websites. The information is used to decide when and how often users will see a certain banner |
| .bidswitch.net | Marketing | c | To control synchronisation of user identification and exchange of user data between various ad services |
| .bidswitch.net | Marketing | tuuid_lu | Stores a unique ID to determine what adverts the users have seen while visiting an advertiser's website. This information is then used to understand when and how often users will see a certain banner |
| .bluekai.com | Marketing | bku | Builds an anonymous user profile with data like the user's online behaviour and interests |
| .bluekai.com | Marketing | bkpa | Stores anonymised data about the users' web usage in an aggregate form to build a profile for targeted advertising |
| .everesttech.net | Marketing | everest_g_v2 | Map clicks to other events on the client's website |
| Google Tag Manager | Analytics | _gcl_au | To experiment advertisement efficiency of websites using their services |
| Analytics | _gat_UA-19531631-1v | To allow website owners to track visitor behaviour and measure site performance | |
| .demdex.net | Analytics | demdex | Used by Adobe Audience Manager to help identify a unique visitor across domains |
| .amazon-adsystem.com | Marketing | ad-id | For tallying user actions by tracking ad clicks on other websites, to provide targeted content |
| HotJar | Analytics | _hjFirstSeen | Stores a true/false value, indicating whether it was the first time Hotjar saw this user |
| HotJar | Analytics | _hjIncludedInSession Sample |
To know whether a user is included in the data sampling defined by the site's daily session limit |
| HotJar | Analytics | _hjAbsoluteSessionIn Progress |
To detect the first pageview session of a user. This is a True/False flag set by the cookie |
| .rfihub.com | Marketing | eud | collects anonymous user data to target audiences and deliver personalised ads |
| .biocare.zendesk.com | Essential | __cfruid | To identify trusted web traffic |
| .bing | Marketing | _uetsid | To engage with a user that has previously visited the website |
| .bing.com | Marketing | _uetvid | To engage with a user that has previously visited the website |
| Atreemo | Marketing | AtreemoUniqueID_cookie | To identify customer within our CRM system |
| Stripe | Essential | To provide fraud prevention | |
| Microsoft Clarity | Analytics | _clck | Persists the Clarity user ID and preferences, unique to the site is attributed to the same user ID |
| Microsoft Clarity | Analytics | _clsk | Connects multiple page views to a user in a single Clarity session recording |
| Microsoft Clarity | Analytics | CLID | Identifies the first-time Clarity saw this user on any site using Clarity |
| Microsoft Clarity | Analytics | ANONCHK | Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0 |
| Microsoft Clarity | Analytics | MR | Indicates whether to refresh MUID |
| Microsoft Clarity | Analytics | MUID | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics and other operational purposes |
| Microsoft Clarity | Analytics | SM | Used in synchronizing the MUID across Microsoft domains |
| TikTok | Marketing | _ttp | To measure and improve the performance of advertising campaigns and to personalize the experience (including ads) on TikTok. |
| TikTok | Marketing | _pangle | To measure and improve the performance of your advertising campaigns and to personalize the customer's ad experiences delivered by the Pangle ad network. |
5. How do I change my cookie settings?
BioCare allows you to make your initial cookie selection by using the cookie bar.
If you want to change your cookie preferences after your initial selection, most website browsers allow individuals to control most of the cookies through their browser settings.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser’s developer website. To find out more about cookies, including how to see what cookies have been set, visit https://www.aboutcookies.org/ or https://www.allaboutcookies.org/
You can also change your cookie settings by accessing the cookie bar on our website and selecting what types of cookies you would like.
6. Changes to this notice
The Data Protection Lead will keep this Cookie Notice under annual review to ensure that if we introduce a new cookie or there is a change to the purpose of a Cookie already in use, we inform you through this Cookie Notice. This Cookie Notice was last updated on the 10th March 2025.
7. Contact us
Please let us know if you are unhappy with how we have administered cookies onto your device or believe that they have been unlawfully administered by contacting the Data Protection Lead at: privacy@biocare.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioners Office (ICO), you can do this by clicking here. We would be grateful for the chance to deal with your concerns directly before you approach the ICO so please contact us in the first instance.