We're here to help.

We're on-hand whether you need information or advice, helping you in the best way we can.

Care. It's in our name.

Combining great knowledge and experience, our friendly and expert Customer Service and Nutrition teams are on hand whether you need information about any of our products or services, nutrition advice, delivery options, opening an account or any other general enquiries, we're here to help you in the best way we can.

Please note: On 6th December, we will be switching to a new telephony system in order to improve our service to you. We hope there will be minimal disruption to our telephone lines during this time, but please bear with us. 

Our customer service, nutrition team and export team email addresses as well as our contact form will be unaffected during this time. Our live chat facility is also available to you (click the yellow bubble in the bottom right corner of our website). Please feel free to contact us via these channels if you experience difficulty reaching us over the telephone. Thank you for your patience.

Due to the Easter Bank Holiday, our Customer Service & Clinical Nutrition telephone lines will be closed until Tuesday 2nd April. Orders placed online over the Bank Holiday will be dispatched on Tuesday 2nd April. Thank you for your patience. 

Customer Service

For queries about products, orders, account opening or information, or general enquiries, Monday - Friday 8:30am - 5:00pm.

Phone: +44 (0) 121 433 3727

Email: customerservice@biocare.co.uk

Web Chat: By clicking the web chat icon (in the bottom right of screen)

Nutrition Team

For free, expert nutrition and product advice from our team of qualified Nutritional Therapists, Monday - Friday 9:00am - 5:00pm.

Phone: +44 (0) 121 433 8702

Email: clinicalnutrition@biocare.co.uk

Web Chat: By clicking the web chat icon (in the bottom right of screen)

Exports Team

If you'd like to enquire about opening an overseas trade account with us, please complete this form with your details, and email it to the email address below.

Email: exports@biocare.co.uk

Experiencing a website issue?

If you're experiencing a website issue, we'd appreciate your support by helping us diagnose the issue. To do this, we simply need you to click the 'Get a help code' button below. A code will then appear below the button. All you need to do is then send us this help code and a brief explanation of the issue you're experiencing - via our Customer Service email, live chat or via our Customer Service telephone line. We will then be able to use this code to help pin-point the issues you've experienced, so that we can raise this with our technical teams. Thank you for your support.

Whatever your query, we'd be delighted to hear from you. So don't delay! Get in touch with BioCare and start living a healthier life today.


Address: 1 Hedera Road, Ravensbank Business Park, Redditch B98 9EY 

Shaping a healthier society.

© 2024 BioCare Ltd. All Rights Reserved. Company No. 01948434