Delivery

We want to ensure your orders are delivered to you with care as quickly and easily as possible. That’s why we’ve increased our next working day delivery cut off time from 2pm to 4pm and upgraded our standard delivery service to Royal Mail Tracked 24, a 24-hour tracked delivery service, at no extra cost to you!

UK delivery services

Tracked 24 UK Delivery

Free of charge for orders over £25.00*

Tracked 24 UK Delivery

£2.95 for orders £25 and under

Next Working Day Courier UK

Free of charge for orders over £150.00

Next Working Day Courier UK

£6.15 for orders £150.00 and under

Royal Mail Special Delivery before 1pm UK

£8.50


For UK Royal Mail or DPD orders, as long as you provide us with a mobile number or email, an SMS or email will be sent to you on the same evening that your order is placed, confirming the courier has received your package. A follow-up SMS or email will be sent on the morning of delivery, to let you know what time your package will be with you.

 *Trade customers are required to spend over £25.00 excluding VAT. Please note orders placed on a Friday after 4pm and over a weekend will be dispatched the following Monday.*

International delivery charges

International delivery charges vary by weight and destination. Your delivery charge will be calculated at checkout prior to payment being taken. For further information please refer to our terms and conditions.

We are currently unable to delivery into the EU, and there are also a few countries we aren't shipping to as a result of COVID-19 embargos and/or delays. Please see the table below for the full list of countries we are shipping to. If your shipping country is not on this list, please keep checking back as this list will be updated regularly.

Australia Bahrain Canada China
Guernsey Hong Kong SAR China India Isle of Man
Japan Jersey Kazakhstan Kuwait
New Zealand Oman Phillipines Qatar
Russia Saudi Arabia Singapore South Africa
Sri Lanka Taiwan Thailand Ukraine 
United Arab Emirates United States


For overseas orders, as long as you provide us with a mobile number or email, you will receive an SMS or email when your package leaves the our courier's depot in the UK, and another SMS or email once it reaches your country. A further SMS or email will be sent prior to delivery so you can follow your parcel on its journey to you.


FAQs

Delivery

How long will my order take to be delivered?

UK orders placed up to the value of £149.99 are sent via Royal Mail Tracked 24 post and will be dispatched for next working day delivery if the order is placed with us before 4pm. Orders placed after 4pm will be dispatched the following working day. Orders places after 4pm on a Friday and over a weekend will be dispatched on the following Monday for delivery on Tuesday.

UK orders placed over the value of £150.00 will be dispatched by courier for next day delivery if the order is placed with us before 2pm. Orders placed after 2pm will be dispatched by the following day. Orders places after 2pm on a Friday and over a weekend will be sent Monday for delivery Tuesday.

Orders going outside of the UK but within the EU are estimated to take 5-7 working days for delivery.

Orders going outside the EU are estimated to take 7-10 working days for delivery.

Can I amend or cancel my order?

Yes. Please contact our Customer Service team on 0121 433 3727 as soon as possible.

Can I place an order over the phone?

Yes, we have a dedicated Customer Service team available Monday – Friday 8.30-17.00, ready to take your order over the phone. Just call +44(0)121 433 3727. 

Do I have to register? 

Yes, you do need to register for an account in order to place an order. We do not offer a guest checkout option currently. Whilst registering, please consider opting into marketing communications so we can keep you up to date with latest offers, product and health news.  

What payment methods do you accept?

All major Debit & Credit Cards and PayPal.

Returns 

What is your returns policy?

We offer a 30 day returns policy if you are unhappy with your purchase for any reason. Please contact our Customer Service team on 0121 433 3727 or customerservice@biocare.co.uk.


International Distributors

Export map

Our key distributors are based in the following countries:

Bulgaria, Chile, Cyprus, Dubai, Estonia, Germany, Greece, Ireland, Israel, Italy, Lithuania, New Zealand, Norway, Slovenia, Spain, Sweden and Switzerland

For all international distributor enquiries, please contact exports@biocare.co.uk