Delivery & Returns

Cost of postage?

We offer free delivery on orders over the value of £25.00 *. UK orders that are £25.00 and under will be charged a standard delivery fee of £2.95. EU and rest of world orders under the value of £29.99 will be charged a standard delivery fee of £2.95. For orders over the value of £30.00, the cost of postage will be approximately 10% of your order value. If the weight of your order exceeds 2kg, your order will be sent via courier and will be weighed and costed accordingly. If this is the case, our Customer Service team will contact you to confirm the cost.

*Trade customers are required to spend over £25.00 excluding VAT.

Standard First Class UK

Free of charge for orders over £25.00

Standard First Class UK

£2.95 for orders £25 and under

Next Working Day Courier UK

Free of charge for orders over £150.00

Next Working Day Courier UK

£5.95 for orders £150.00 and under

Royal Mail Special Delivery before 1pm UK

£7.99

*Please note orders placed on a Friday after 2pm and over a weekend will be dispatched on a Monday.*

Where do you ship to?

We ship our products worldwide. You can order directly from our distributors in the following countries:

Bulgaria homeostaza www.homeostaza.bg/
Estonia Via Naturale www.vianaturale.ee/
Israel BioCare Israel www.biocare.co.il/
Lithuania Molecule www.molecule.lt/
Norway Au Naturel Inc www.solaray.no/
Spain BioVentura www.biocare.es/
Switzerland nourish me www.nourishme.ch/
United Arab Emirates Organic Foods and Café www.organicfoodsandcafe.com
Slovenia Nutrigen mailto:info@nutrigen.si

How long will my order take to be delivered?

UK orders placed up to the value of £149.99 are sent via Royal Mail First Class post and can take up to 3 days to be delivered.

UK orders placed over the value of £150.00 will be dispatched for next day delivery if the order is placed with us before 2pm. Orders placed after 2pm will be dispatched by the following day. Orders places after 2pm on a Friday and over a weekend will be sent Monday for delivery Tuesday. 

Orders going outside of the UK but within the EU are estimated to take 5-7 working days for delivery.

Orders going outside the EU are estimated to take 7-10 working days for delivery.

Can I amend or cancel my order?

Yes. Please contact our Customer Service team on 0121 433 3727 as soon as possible.

Returns Policy

 We offer a 30 day returns policy if you are unhappy with your purchase for any reason. Please contact our Customer Service team on 0121 433 3727 or customerservice@biocare.co.uk.

Can I place an order over the phone?

Yes, we have a dedicated Customer Service team available Monday – Friday 8.30-17.00, ready to take your order over the phone. Just call +44(0)121 433 3727.

Do I have to register? 

You don’t have to register to place an order. When you go to the basket page you can check out as a guest. We do recommend that you register, so we can keep you up to date with latest offers, product and health news.  

What payment methods do you accept?

All major Debit & Credit Cards and PayPal.