Coronavirus

 

January 2021

With news of another UK lockdown, 2021 hasn’t started in the way we would have all hoped and we understand it’s a difficult time for many people.

 Guided by our vision of helping to shape a healthier society, we remain fully open to deliver you the very best expert advice and support and fulfil your orders. Be assured the health and safety of our staff, customers, and wider community remains our priority, so we wanted to update you on the ways we’re operating here at BioCare: 

1) We continue with our remote working policy for office staff, including our Customer Service and Nutrition teams, and for our Warehouse team we continue to
    ensure that the exceptionally high standards of health, safety, and hygiene we follow are increased for their safety, and for the safety of our customers.

2) Our Customer Service team remains available to take orders on 0121 433 3727 or customerservice@biocare.co.uk (08.30am – 5.00pm Monday to Friday).

3) If you prefer to shop online, our full range can be found on our website www.biocare.co.uk.

4) It's understandable that you may have concerns and questions at this time, and so our dedicated, expert Nutrition team are available to provide you with free advice 
    about anything to do with nutrition, lifestyle, and our product range. They are available
 on 0121 433 8702 or clinicalnutrition@biocare.co.uk (9.00am – 5.00pm Monday to Friday).

5) We know it’s important to receive your order as soon as quickly and easily as possible, so we now offer Royal Mail tracked 24 as our standard UK delivery service, at no extra cost*. Please be advised that Royal Mail are currently experiencing a disruption in their service, so your delivery may be subject to delay.  

6) We’ve created our Immunity hub', which we'll be keeping up to date with our latest immune content created by our expert nutrition team

  At BioCare, we believe in being the best we can be. In these unprecedented times, let’s stay connected, be kind, and support each other and we will get through it together.  

*Standard UK delivery charges remain the same; free of charge for orders over £25.00 and £2.95 for orders £25 and under.



Our full range is available here on our website. The stock availability online is the same as placing an order over the telephone. If you do still wish to talk to our Customer Service team, they are available on 0121 433 3727 or customerservice@biocare.co.uk (8:30am – 5.00pm Monday to Friday).

It’s understandable that you may have concerns and questions at this time, and so our dedicated, expert Nutrition team are available to provide you with free advice about anything to do with nutrition, lifestyle and our product range – or even for a friendly chat if you’re self-isolating!

They are available on 0121 433 8702 or clinicalnutrition@biocare.co.uk (9.00am – 5.00pm Monday to Friday). Please bear with us if you can’t get through straight away, as the team are receiving a higher than usual number of calls at present.

With increased demand, we are working hard to keep supply of products available. We have already secured more stock of many products for the coming months, and we are doing our best to keep as many products available as we can.  Some items have, and will go out of stock for short periods.

Some staff have been reassigned to our warehouse team so we can continue to give you the service you rely on from BioCare.

There are currently a few countries we aren't shipping to as a result of COVID-19 embargos and/or delays. To see the full list of countries we are shipping to, visit our delivery page. If your shipping country is not on this list, please keep checking back as this list will be updated regularly.

Please be aware there may be delays with delivery services such as Royal Mail and other courier services.