Coronavirus

 


AS WE FOLLOW THE ROADMAP OUT OF LOCKDOWN, AND WITH WARMER AND BRIGHTER DAYS AHEAD, WE ARE STARTING TO SEE THE LIGHT AT THE END OF THE TUNNEL. 

 Guided by our vision of helping to shape a healthier society, we remain fully open to deliver you the very best expert advice and support and fulfil your orders. Be assured the health and safety of our staff, customers, and wider community remains our priority, so we wanted to update you on the ways we’re operating here at BioCare: 

1) We continue with our remote working policy for office staff, including our Customer Service and Nutrition teams, and for our Warehouse team we continue to
    ensure that the exceptionally high standards of health, safety, and hygiene we follow are increased for their safety, and for the safety of our customers.

2) Our Customer Service team remains available to take orders on 0121 433 3727 or customerservice@biocare.co.uk (08.30am – 5.00pm Monday to Friday).

3) If you prefer to shop online, our full range can be found on our website www.biocare.co.uk.

4) It's understandable that you may have concerns and questions at this time, and so our dedicated, expert Nutrition team are available to provide you with free advice 
    about anything to do with nutrition, lifestyle, and our product range. They are available
 on 0121 433 8702 or clinicalnutrition@biocare.co.uk (9.00am – 5.00pm Monday to Friday).

5) We know it’s important to receive your order as soon as quickly and easily as possible, so we offer Royal Mail tracked 24 as our standard UK delivery service, at no extra cost*.  

6) We’ve created our Immunity hub', which we'll be keeping up to date with our latest immune content created by our expert nutrition team

  At BioCare, we believe in being the best we can be. In these unprecedented times, let’s stay connected, be kind, and support each other and we will get through it together.  

*Standard UK delivery charges remain the same; free of charge for orders over £25.00 and £2.95 for orders £25 and under.



Our full range is available here on our website. The stock availability online is the same as placing an order over the telephone. If you do still wish to talk to our Customer Service team, they are available on 0121 433 3727 or customerservice@biocare.co.uk (8:30am – 5.00pm Monday to Friday).

It’s understandable that you may have concerns and questions at this time, and so our dedicated, expert Nutrition team are available to provide you with free advice about anything to do with nutrition, lifestyle and our product range – or even for a friendly chat if you’re self-isolating!

They are available on 0121 433 8702 or clinicalnutrition@biocare.co.uk (9.00am – 5.00pm Monday to Friday). 

We are committed to improving our sustainability efforts and have been working behind the scenes for some time now on initiatives such as changing our plastic packaging, using more recyclable materials and less packaging overall in deliveries.

We are in the process of moving our entire range into the new recyclable glass packaging, but with over 200 products, they’ll gradually come into stock.

 

We know it's important to receive your order as soon as quickly and easily as possible, so we offer Royal Mail tracked 24 as our standard UK delivery service, at no extra cost*.  

There are currently a few countries we aren't shipping to as a result of COVID-19 embargos, brexit and/or delays. To see the full list of countries we are shipping to, visit our delivery page. If your shipping country is not on this list, please keep checking back as this list will be updated regularly.