Privacy Policy

BioCare is committed to protecting the privacy of our account holders, customers, and those that we have contact with.

BioCare is committed to protecting the privacy of our account holders, customers, and those that we have contact with. We believe in being open and up front with how we use personal data that is entrusted to us, and we are committed to making Privacy a Priority. If you would like to know more about how we process your personal data, please read our detailed Privacy Policy below.

BioCare makes Privacy a Priority:

We will collect, process, store and share your data safely and securely, by ensuring:

  • You’re always in control: Your privacy will be respected at all times, and we will put you in control of your privacy with easy-to-use tools and clear choices.
  • We work transparently: We will be transparent about the data we collect and how we use that data so that you can make fully informed choices and decisions.    
  • We operate securely: We will protect the data that you entrust to us via appropriate security measures and controls. We’ll also ensure that other businesses we work with are just as careful with your data.
  • For your benefit: When we do process your data, we will use it to benefit you, to make your experience better and to improve our services.

1. Who we are

“BioCare” (referred to in this policy as “we”, “us or “our”) is a trading name of:

BioCare Limited
1 Hedera Road 
Ravensbank Business Park 
B98 9EY 

Registered Company Number: 01948434

We have a Data Protection Lead (DPL), who can be contacted in the following ways should you have any questions or feedback about the way your data is handled:



Data Protection Lead
1 Hedera Road 
Ravensbank Business Park 
B98 9EY 

2. How we collect your personal data

We will collect your personal data in the following ways:

  • When you request or use the services we provide;
  • When you talk with us over the phone, webchat or through email;
  • When you visit our website;
  • When you make a purchase;
  • When you fill out our forms;
  • When you apply to work for us;
  • When you contact us via social media;
  • When you subscribe to our newsletters or marketing;
  • When you create an account;
  • When you visit our site, and your personal data is captured on our CCTV; and
  • From third parties or publicly available sources (for example, job boards).

 Failing to provide necessary personal data may mean that we are unable to fulfil your requirements. 

3. Personal data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in the table below.


Category of personal data Description
Identity data First Name, Surname, DOB, Gender, Title, Company Name, Company Registration Number, References
Contact data Email Address, Home Telephone Number, Mobile Phone Number, Business Address, Website Address, References Address
Payment data Account Number, Sort Code, Bank Branch, Invoice Total, Payment Type, Amount Paid, Discount
Purchase data Shipping Address, Billing Address, Order History, Suggested Items, Data Purchased
Medical data Nutritional Information, Existing Conditions, Existing Medications
Job data Current Job Title, Department, Job Description, Contracted Hours, Start Date, Schedule, Work Location
Education data Qualifications Achieved, Date of Qualification, School/College/University Attended
Employment data Employment History, Skills Acquired, Reason for Leaving

4. How we use your personal data

We are only allowed to use your personal data if we have a legal basis to do so, and we are required to inform you of what that legal basis is. We have set out in the table below: the purposes for processing your data, the categories of personal data affected, and the legal ground on which we rely on when we process the personal data.

In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below.


Purposes for processing Categories of personal data Legal basis for processing Legitimate Interests (if applicable)
To process and deliver our services to you which you have requested
  • Identity
  • Contact
  • Medical
  • Payment
  • Purchase
Performance of a Contract N/A
Account creation (Practitioner)
  • Identity
  • Contact
  • Job
  • Education
  • Payment
Consent N/A
Account creation (Retailer)
  • Identity
  • Contact
  • Job
Consent N/A
Account creation (consumer)
  • Identity
  • Contact
Consent N/A
To manage purchases
  • Identity
  • Contact
  • Appointments
  • Payment
  • Purchase
Performance of a Contract N/A
To process your job application with us
  • Identity
  • Contact
  • Job
  • Employment
  • Education
Performance of a Contract N/A
To administer CCTV
  • Identity
Legitimate Interests For the prevention and detection of crime
To manage incoming general enquiries or complaints
  • Identity
  • Contact
Legitimate Interests To ensure that enquiries and complaints are managed efficiently and inline with the BioCare Complaints Procedure.
To talk with you through our social media pages
  • Identity
Legitimate Interests To be able to respond to customers or members of the public's comments on our social media pages.
To administer articles or newsletters to individuals
  • Identity
  • Contact
Consent N/A

5. Special Category Personal Data

Special category personal data is personal data that is more sensitive by nature such as medical data. At BioCare, there will be circumstances where a customer chooses to inform us of personal data relating to their health, or where we receive this data from a third party in connection with the purchase of a product, so that we can provide advice accordingly.

When we process personal data concerning your health details, our special category condition for processing this information is Health or Social Care, Article 9(2)(h) of the UK General Data Protection Regulation.

6. Who we share your personal data with

In order to provide you with our services and meet our legal obligations, we only share your personal data with third parties in the following circumstances:

  • To fulfil the services that you have requested us to perform;
  • To process debit/credit card payments and any other transactions authorised by the customer;
  • To administer and monitor our CCTV system;
  • To securely process customer records and information;
  • To administer and manage purchases;
  • To administer marketing on behalf of BioCare; and
  • To meet legal obligations, for example, for the purposes of national security, taxation and criminal investigations.

 We’ll never make your personal data available to anyone outside BioCare for them to use for their own marketing purposes without your prior consent.

7. Third party links

Our website includes links to third-party websites and plug-ins. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

8. Transferring your personal data outside the EEA

The European Economic Area (EEA) consists of the EU Member States, Iceland, Liechtenstein and Norway. If we transfer your personal data outside of the EEA, we must tell you and we will rely on one of the following:

  • Adequacy Decision: The country we send your personal data to provides an adequate level of protection which has been approved by the European Commission.
  • Standard Contractual Clauses: The recipient of your personal data has provided us with signed Standard Contractual Clauses which has been approved by the European Commission. This holds the recipient accountable to safeguard the personal data.

Circumstances where your personal data may be transferred outside of the EEA are as follows:

Purpose of Processing Categories of Personal Data Third Party Location Safeguards For Transfer
Online orders/accounts
  • Identity
  • Contact
  • Education
  • Payment
  • Purchase
Magento USA SCC's


Before we share your personal data with a third party, we will ensure that there is an appropriate Data Processing or Sharing Agreement in place to protect that sharing of data.

9. How long we retain your personal data

We will keep your personal data for as long as necessary to allow us to carry out our business functions. This includes satisfying any legal, accounting, or reporting requirements. When we assess how long to retain your personal data, we will consider the following:

  • Any statutory or legal obligations;
  • The purposes for which we originally collected the personal data;
  • The lawful grounds on which we based our processing;
  • The types of personal data we have collected;
  • The amount and categories of your personal data; and
  • Whether the purpose of the processing could reasonably be fulfilled by other means.

For unsuccessful job applicants, we will retain your personal data for 12 months following refusal of employment.

At BioCare, we regularly review the retention of your personal data held within our care to ensure that we are not keeping your personal data for longer than is necessary.

10. How we look after your personal data

We will protect your personal data that you have provided to us via appropriate security measures and controls. This includes implementing technical and organisational measures to prevent the loss, misuse or alteration of your personal data. BioCare limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instruction, and they are subject to a duty of confidentiality.

11. Your rights

Everyone in the scope of the UK GDPR has rights relating to the collection and use of their personal data. The rights that apply to your personal data that is held within BioCare are listed below:

Right to be Informed: We will always be transparent in the way we use your personal data. You will be informed about the processing through relevant privacy policies.

Right to Access: You have a right to request access to the personal data that we hold about you and this should be provided to you.

Right to Rectification: We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

Right to Erasure: You have the right to have your data ‘erased’ in the following situations:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed;
  • When you withdraw consent;
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing;
  • When the personal data was unlawfully processed; or
  • When the personal data has to be erased in order to comply with a legal obligation.

Please note that each request will be reviewed on a case-by-case basis and where we have a lawful reason to retain the data or where exceptions exist within our retention policy, then it may not be erased.

Right to Restrict Processing: You have the right to restrict processing in the following situations:

  • Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;
  • When processing is unlawful, and you oppose erasure and request restriction instead; or
  • Where we no longer need the personal data, but you require the information to establish, exercise or defend a legal claim.

Right to Data Portability: In certain situations, you have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file.

Right to Object: You have the right to object to the processing of your personal data in the following circumstances:

  • You no longer want to receive direct marketing.
  • Where processing is based on our legitimate interests

 If you want to exercise any of your rights listed above, please contact us by using the details below.

12. Not happy?

If you feel that BioCare have not upheld your rights, we ask that you contact us by emailing .

If you are not satisfied with our response, or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioners Office (ICO) by using the details below. We would be grateful for the opportunity to manage your concerns directly before you approach the ICO so please contact us in the first instance.


Information Commissioner's Office
Wycliffe House
Water Lane

Telephone: 0303 123 1113


Shaping a healthier society.

© 2024 BioCare Ltd. All Rights Reserved. Company No. 01948434